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Brand Standard Audit | Portfolium
Brand Standard Audit
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November 25, 2019 in Customer Service
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Brand Standard Audit created with the intention that every Marriott property is performing to the company standards. I was assigned the task of creating a method to prepare for the BSA and pass with 100%. My project was a checklist and role play. The check list was utilized through every role play to ensure every associate is checking guest in and out of the hotel within brand standard.
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Citlally Garcia
Business Administration at Cal Poly Pomona
Citlally Garcia

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